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Customer Quotes

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

Customer Starbucks Need Two Very

All that Rent the Runway has really done is we've opened up the technology and logistics to make it possible to have the customer decide how long she needs an article of clothing for.

Technology Customer Long Possible

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.

Loyalty Building Doing Customer Help

Each year, we learn that customer service diminishes. You may argue it's because the IRS budget has been cut, but I'm going to argue that it's because the IRS chooses to spend its funds in other areas like the Affordable Care Act, bonuses, and conferences.

Service Care Learn Customer Year

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

Chance Think Customer Second Chance

We never want to hear the customer say, 'You have nice sunglasses, but I can't find jeans in my size.'

Robert J. Fisher

Sunglasses Customer You Find Nice

We know what the customer wants, and so we're buying in a totally different way.

Matthew Williamson

Customer Know Way Buying Different

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.

Money Customer You Done Build Way

Our multiaccess approach will make the life of the customer simpler.

Jean-Marie Messier

Life Customer Will Approach Simpler

Usually, what I recommend to entrepreneurs is to focus on telling the problem first, about the customer or the person who has that problem.

Focus Problem Customer Person First

A true entrepreneurial enterprise begins with a big idea - a unique way to solve a customer's problem. Your customer, after all, is the only justification for creating a company in the first place. Without a big, transformational idea, you can't produce a great result for your customer.

Great Problem Customer Result You

My customer isn't wrapped up in labels and money.

Money Customer Up Labels Wrapped

If you make the customer a promise... make sure you deliver it.

Customer You Sure Promise Deliver

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

Alexander Turney Stewart

Happy Customer You Back Never She

The business model is both the starting point and the scorecard for Customer Development progress.

Business Progress Customer Starting

Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.

Virginia Postrel

Service Government Customer Media

Any dispassionate observer would recognize that on Day One, a start-up has no customers, and unless the founder is a true domain expert, he or she can only guess about the customer, problem, and business model.

Business Day Problem Customer True

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Focus People Customer Satisfaction

If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.

Waiting Mind Busy Customer Moments

At Warby Parker, we say that we're customer focused but medium agnostic.

Neil Blumenthal

Customer Say Focused Agnostic Medium

People will buy anything that is 'one to a customer.'

Business People Customer Will Buy

Has anyone actually asked the customer if they want to have something available directly after the show? You hear that three bags are going to be released tomorrow in five shops, so you produce 15 bags. How many customers are you going to satisfy with that? Fifteen!

Tomorrow Customer You Three Want

Limos, from the beginning of time, they know who they're picking up, they usually have a credit card on file, they know where the pickup location is, and so there's essentially a prearrangement of sorts, and, of course, the limo customer knows the driver, knows the company, knows the rates. All we've done is make it more accessible.

Travis Kalanick

Time Beginning Customer Credit Know

My mother was a single mom whose days were spent as a customer service rep at Con Edison in downtown Brooklyn.

Jacqueline Woodson

Mother Service Mom Customer Brooklyn

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