We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
ShoesServiceStandCustomerWant
You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.
Harvey Mackay
GoodLosingBelieveEndCustomer
Let's hold insurance companies accountable the right way by making them put their whole customer base on the line.
Ron Wyden
CustomerInsuranceWayRightLine
Customer freedom! Don't dictate how I want to watch my TV!
Benedict Wong
FreedomCustomerWantWatchTVHow
When a customer sits inside the car, then they have to have the feeling that it's an Audi - whether it's the leatherwork or the bodywork. All these things must be typically Audi.
Martin Winterkorn
CarCustomerFeelingInsideThings
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. Edwards Deming
MeCustomerYouKnowProductCost
You have to understand who your customer is and her motivations and marry it to what's happening in the outside world.
Mindy Grossman
WorldCustomerYouUnderstandHer
Traditional local advertising is not what retailers want. They want not just for you to see an ad - they want you to come into the store, to be a repeat customer and to spread the word.
Sam Altman
AdvertisingCustomerYouWantSee
The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Louis V. Gerstner, Jr.
PeopleWorldInternetCustomerPlace
Many people have said we just need to add more products. Look at Oracle, look at SAP. Add ERP and inventory or compensation. Add all this stuff. What we realized is we're the customer company. We're the front office solution, and our customers would be really upset if we just added a whole bunch of stuff and lost focus.
Parker Harris
FocusPeopleCustomerSolutionLook
At a macro level, it's balancing the needs of consumers, advertisers and content owners. And if you talk to any one of those three customer sets in isolation, often times you won't delight the other two. So the hurdle we faced with Hulu Plus was, how can we thread this needle in a way that delights all three customer sets?
Jason Kilar
IsolationCustomerYouThreeWay
As a woman, I feel it's important to support causes that are important to my core customer, who is also a woman, as well as causes that resonate with me personally.
Natalie Massenet
WomanSupportMeFeelCustomerWell
When we have a corporation, we must know what the customer wants, what the customers needs. Also, the politician must know what the people want, what the people need.
Joko Widodo
PeopleCustomerKnowWantNeedMust
What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.
Jack Welch
MedicalOrganizationSmallCustomer
The customer is not always right.
Chris Pine
CustomerRightAlways
If I were a customer, and I was given a dish with peppers, I would hate it. I also don't like blood sausage.
Ferran Adria
HateCustomerBloodSausageWould
You know, chemo and radiation is a very tough customer. It does so much good, but it also does a lot of damage.
Cindy McCain
GoodToughCustomerYouKnowDamage
The chef can be very innovative, but the decision is made by the customer.
Barry Lam
DecisionChefCustomerMadeVery
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.
Bruce Nordstrom
ServiceBestCustomerLivingArguing
Businesses that make consumer privacy a point of competitive differentiation will enjoy greater customer loyalty.
Pierre Nanterme
LoyaltyCustomerEnjoyPrivacyWill
The credit/debit card transaction system is antiquated, expensive, and inefficient. There are over nine steps to complete a transaction from the time a customer swipes their card to payment processing, settlement, and when the merchant finally gets paid. Every step along the way costs both the consumer and the vendor in additional fees.
Perianne Boring
TimeStepCustomerWayOverSystem
The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Thomas J. Watson
PowerTrustBuildingCustomerYou
I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.
Nobu Matsuhisa
SuccessHappyMeRestaurantCustomer
Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.
Ryan Holmes
ServiceCustomerGoogleBrazil
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