When you understand your customer base, you have to provide them with what they want.
Geisha Williams
CustomerYouWantUnderstandYour
When an American veteran comes to VA, it is not up to him to employ a team of lawyers to get VA to say yes. It is up to VA to get the veteran to yes, and that is customer service.
Robert Wilkie
ServiceTeamAmericanCustomerSay
The most successful Subway customers, of course, are the ones who can't keep their hands off their sandwich. Join your artist in the sandwich assembling process. That sneeze guard is a suggestion. That sneeze guard is trying to intimidate you into staying on the customer's side of the partition.
Daniel Mallory Ortberg
ProcessCustomerHandsYouArtist
It's an amazing feeling when I have a customer who tries a leg on and is able to go snowboarding for the first time.
Mike Schultz
TimeAmazingCustomerFeelingGo
Innovation comes from the producer - not from the customer.
W. Edwards Deming
InnovationCustomerProducer
Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.
Mindy Grossman
CustomerCreateAbilityPointUs
Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.
Tahl Raz
QualityExpectationsCustomerPay
At age nine, I got a paper route. Sixty-six papers had to be delivered to sixty-six families every day. I also had to collect thirty cents a week from each customer. I owed the paper twenty cents per customer per week, and got to keep the rest. When I didn't collect, the balance came out of my profit. My average income was six dollars a week.
Lou Holtz
AgeDayBalanceRestCustomerWeek
I dress women the way I see them and the way I envision them from day one, thus my customer knows that what she is looking for she will get.
Rachel Roy
WomenDayDressLookingCustomer
The risk of relying on a handful of customers is not just financial. Your product also is at risk when you're at the mercy of a few big spenders. When any one customer pays you significantly more than the others, your product inevitably ends up catering mostly to that customer's specific needs.
Jason Fried
FinancialCustomerYouMercyOthers
I think we need to communicate more effectively how we treat you with respect and dignity as a customer.
Oscar Munoz
RespectTreatThinkCustomerYou
Any business, no matter what it is, lives or dies by the customer reaction it creates.
Jon Taffer
BusinessCustomerMatterReaction
If you want to invest in us, we believe customer number one, employee number two, shareholder number three. If they don't want to buy that, that's fine. If they regret, they can sell us.
Jack Ma
BelieveRegretCustomerYouThree
I think, more and more in fashion now, diversity is so important because that's what the customer is.
Christian Siriano
DiversityFashionThinkCustomerNow
I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer - and all you were usually able to tell them was that a new product was available - it was about nine months before you could actually reach the first customer.
Gabe Newell
DayReachCustomerRememberYouNew
If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.
Clayton M. Christensen
PeopleCustomerTryingYouDoneGet
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
Edna St. Vincent Millay
DoingCustomerYearYouFindBuild
Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters.
Boman Irani
BestSchoolMeCustomerActingUp
I wouldn't want to even try to begin to describe our customer, as I think she likes a certain amount of anonymity. I try to offer clothes that allow that. I myself do not like being defined so readily, so I imagine that she is similar?
Phoebe Philo
MyselfThinkCustomerClothesWant
With Bitcoin, every transaction is publicly verified, so many risks are eliminated, including chargeback fraud or 'friendly fraud.' This is when a customer purchases something online with a credit card; waits to receive the goods or service, then requests a chargeback refund. The bank then forcibly takes the funds out of the merchant's account.
Perianne Boring
ServiceRisksCustomerCreditFraud
Gox was a pattern of poor operations, poor customer service, poor PR. You can't just take bitcoin and hide.
Tyler Winklevoss
ServiceCustomerYouHidePoorTake
We have a relationship with our customer, and that relationship translates into sales.
Richard Hayne
RelationshipCustomerSalesOur
Customer service teams at many companies have already embraced social media, often out of necessity.
Ryan Holmes
ServiceSocial MediaCustomerMedia
I remember my first job, when I was working in a retail store down there, growing up in Laurel, Mississippi. I was making, like, $2.15 an hour. And I was taught how to responsibly handle those customer interactions.
Marsha Blackburn
JobGrowing UpCustomerRememberUp
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