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Customer Quotes

Instead of telling a story about how great your brand is, try telling a story that shows you completely understand and empathize with your customer and their life.

Life Great Story Brand Customer You

Think about it: if you were running a multi-million dollar company, and your database of customer information was stolen, would you want to tell your clients? No. Most companies did not until the laws required them to. It's in the best interest of organisations - when they're attacked and information is stolen - to tell nobody.

Best Think Customer You Information

Once you create a loyal customer base, it's tough for a competitor to take that away.

Tough Customer You Create Take Away

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

Money Customer Employer Handle Wages

It was our belief we should have a customer base and that the catwalk was actually supporting and increasing the business.

Business Customer Belief Our Should

I do have very high customer service standards - I'd send back sushi because it's too fishy.

Service Customer Back Sushi High

First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever.

John L. Flannery

Strategy Customer First Whatever

When a bank calls in a loan, it obviously hurts the customer in question. But it also adversely affects other banks that have lent to this borrower. They are now less likely to be repaid and so can't as readily lend to their own customers.

Customer Now Loan Question Bank Own

The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.

Jeffrey Gitomer

Knowledge Customer You Just Stuff

You don't need most beauty products. They're an emotional purchase. That's why the conversations are really important. What choice do you have but to ask your customer what they want?

Beauty Customer You Choice Important

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Experience Day Job Better Customer

What I disliked most about working as a shop assistant wasn't the occasional snooty customer or the shop or the hours, but the way people reacted when I told them I was a shop assistant - their automatic assumption that I didn't enjoy it.

Charlie Brooker

People Customer Enjoy Way Working

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

Service Experience Brand Customer

The customer is a remarkably selfish person: He takes the relationship to where the execution is in his favor.

Relationship Selfish Customer Person

It's easy for me to see how a business proposition is going to play out, or who our next-generation competitors are, from taking this data point from this customer and another data point from another customer... and jump to Z.

John T. Chambers

Business Me Data Customer Easy Play

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech recognition not just to handle requests for information but to process customer orders.

Support Process Customer Recognition

Market type determines the startup's customer feedback and acquisition activities and spending. It changes customer needs, adoption rates, product features, and positioning as well as its launch strategies, channels and activities.

Customer Feedback Changes Channels

Our new attitude is how can we put you in front of our customer.

Attitude Business Customer You New

Visionary CEOs are product- and business-model-centric and extremely customer focused.

Customer Focused Product Visionary

Indian car buyers have not really been exposed to customer care in a competitive environment.

Car Care Environment Customer Been

It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store.

Great Service Me Customer Easy

In 2000, when my partner Ben Horowitz was CEO of the first cloud computing company, Loudcloud, the cost of a customer running a basic Internet application was approximately $150,000 a month.

Marc Andreessen

Partner Internet Customer Cloud Cost

The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security.

Job Customer You Security Well Off

Chrysler invented rebates, I'm sorry to say. I didn't have anything to do with that. A lot of flaky deals were made in order to give the customer enough cash for a down payment.

Sorry Customer Enough Down Say Cash

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