Although I have never worked in a community bank, I have been a customer, and I know from personal experience the special skills that these institutions bring to their customers.
Jerome Powell
CommunityExperienceCustomerKnow
If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer.
Gillian Tans
WomenQualityCustomerMoreIndustry
I worked in a Starbucks that wasn't very popular - before the big coffee boom in London. My boss didn't take kindly to my incessant sitting. I was like, 'Look, I've dusted everything, the stockroom is all figured out... I would rather sit now so I have the energy when a customer does come in.'
Andrew Garfield
CoffeeBossEnergyCustomerLook
Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.
Eric Ries
LearningValueThinkingCustomerSee
Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.
John Mackey
HappinessBusinessTimeCustomerYou
It takes great salesmanship to convince a customer to buy something from you that isn't built or isn't finished.
Fred Wilson
GreatCustomerYouBuyConvince
The luxury customer is increasingly global and increasingly mobile. Their brand journey is not linear. They might browse online and purchase in store, or vice versa.
Angela Ahrendts
JourneyBrandCustomerLuxuryVice
I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.
David Duffield
GoodJobThinkCustomerSatisfaction
As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.
Michael Gerber
RelationshipMindCustomerYouLook
It is critical to bundle all future variable costs of supporting the customer in order to fairly estimate the future contribution.
Bill Gurley
FutureCustomerContributionOrder
Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled.
John Wanamaker
AdvertisingCustomerDeceptionShe
Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories.
Alexander Osterwalder
GreatSmallDetailsCustomerUp
Each customer has unique deployment needs, and as a result, CIOs value the flexibility that our hybrid cloud offerings provide.
Amy Hood
ValueCustomerCloudResultUnique
Americans hate their cable companies - for bumbling installers, on-again-off-again transmissions, peculiar channel selections, and indifferent customer service. The only thing cable subscribers hate more than the cable company is not being able to get what it delivers: multichannel selection and good reception.
Virginia Postrel
GoodServiceHateCustomerMoreGet
Customer discovery is the process of translating a founder's vision for the company into hypotheses about each component of the business model and creating a set of experiments to test each hypothesis.
Steve Blank
BusinessVisionProcessCustomer
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Sanjay Kumar
StoryCustomerTalkingUnderstand
We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience.
Steve Ells
ExperienceJobTeamCustomerWay
Businesses should focus on solving problems, putting the customer first, delivering value - not gimmicks - and growing in a sustainable manner.
Neil Blumenthal
FocusValueProblemsCustomerFirst
We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results.
Stewart Butterfield
TimeSupportTeamResearchCustomer
But the customer is the final, final filter. What survives the whole process is what people wear. I'm not interested in making clothes that end up in some dusty museum.
Marc Jacobs
PeopleProcessEndCustomerClothes
You have to be savvy and sharp and also straightforward with your customer. I think that authenticity is really important.
Tory Burch
ThinkCustomerYouImportantSharp
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
James Cash Penney
BusinessTrustCustomerWantNever
There are a lot of people who touch the customer.
Roger Staubach
PeopleCustomerTouchWhoLot
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Danny Meyer
ServiceCustomerHospitalityThrive
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