W. Edwards Deming Quotes

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

W. Edwards Deming

Recitation: by Male by Female

Author Biography

  • Author Profession: scientist
  • Nationality: american
  • Birth: October 14, 1900 - December 20, 1993

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