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Oscar Munoz Quotes

American - Businessman | 1959 -

Somewhere in the mix, we forgot the very critical people who deliver the service.

Service People Somewhere Critical

United's 2015 earnings were one of the best in the company's history.

History Best Company United Were

We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal.

Home Line Up Cereal Oatmeal Giant

Simply put, we haven't lived up to your expectations... That's going to change.

Change Expectations Up Lived Going

It's the human approach to customers that I want to bring back.

Back Want Human Bring Customers

We have significant work to be done. We have old, antiquated systems. Remember the 8-track tape player? Think of that as our core system, and we're living in a world where everybody has an iPhone.

Work World Think Remember Living

Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to hug a family member at an important moment.

Work Family Moment People Succeed

At United, I will dedicate myself to making our airline flyer-friendly.

Myself Will United Airline Our

To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers.

Working Together Together Purpose Go

I am a first-generation college graduate, and I'm proud to say that most of my other siblings have college degrees as well. Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it took to get to where we are today.

Work Family Today Effort Parents

It is important that we win back the trust of employees first, then customers.

Trust Win Employees Back Important

We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid, seated passenger. We can't do that.

Law Law Enforcement Take Going Paid

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