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Oscar Munoz Quotes

American - Businessman | 1959 -

I think my reaction to most issues is to get the facts and circumstances.

Think Facts Circumstances Reaction

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

Common Sense Procedures Common Sense

We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless of where you're sitting. And that's why we've said once you've boarded an aircraft, we're not going to take you off except for safety and security.

Respect Safety Impact You Security

You forget sometimes that the people you're carrying are human.

People You Forget Sometimes Human

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

Service Think Customer Price Over

It's a new era with regard to social media. It's just something that we have to adapt to and accept.

Social Media Media New Adapt Accept

We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be adapted for the moment.

Moment Rules Sometimes Procedures

I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing more than a one-on-one. I'll see the baggage-services person, he or she is by himself. I'll pull them off to the side and have a 15-minute conversation about their history, their life, that kind of thing.

Life History Small Employees Moments

If I have any strength that would be considered above average, it is that I can read people.

Strength People I Can Average Above

Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the right thing to prevent something like heart disease, but it's highly genetic.

Heart Great Athlete Nutrition Right

I was hired to make United better, and that's what we'll do.

Better United Make Hired

I think we need to communicate more effectively how we treat you with respect and dignity as a customer.

Respect Treat Think Customer You

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