American - Businessman | 1959 -
The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people.
Oscar Munoz
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The airline industry has been closely watching, monitoring, exactly what the rail industry has done.
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Uncertainty always creates doubt, and doubt creates fear.
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There are no more holes in my management lineup.
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When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team.
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If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.
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We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.
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I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.
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I feel terrific - my mind, my energy, my focus continues to be what it always has been, and I have a renewed sense of purpose.
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I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment.
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I think we have a thriving economic engine between not only the U.S. and Mexico but the U.S. and many, many other countries.
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As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did as CEO was I left this board room.
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