American - Scientist | October 14, 1900 - December 20, 1993
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
W. Edwards Deming
ResearchOrganizationContribution
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
MeCustomerYouKnowProductCost
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
ResponsibilityQualityJobPeople
The big problems are where people don't realise they have one in the first place.
PeopleProblemsPlaceFirstBig
The prevailing system of management has crushed fun out of the workplace.
FunManagementWorkplaceOutSystem
Lack of knowledge... that is the problem.
KnowledgeProblemLack
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
LightExpectationsCustomerYouHim
I am forever learning and changing.
LearningI AmForeverChangingAm
The emphasis should be on why we do a job.
JobWhyShouldEmphasis
When a system is stable, telling the worker about mistakes is only tampering.
MistakesSystemOnlyTellingStable
We are here to make another world.
InspirationalWorldHereMake
All anyone asks for is a chance to work with pride.
WorkChancePrideAnyone
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