American - Scientist | October 14, 1900 - December 20, 1993
Quality is everyone's responsibility.
W. Edwards Deming
WorkResponsibilityQualityEveryone
Quality is pride of workmanship.
WorkQualityPrideWorkmanship
A bad system will beat a good person every time.
GoodTimeGood PersonBadPerson
It is not enough to do your best; you must know what to do, and then do your best.
BestDo Your BestEnoughYouKnow
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
GoodAttitudeKnowledgeShoesMan
If you can't describe what you are doing as a process, you don't know what you're doing.
ProcessDoingYouKnowDescribe
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
BusinessServiceFriendsProfitYour
Rational behavior requires theory. Reactive behavior requires only reflex action.
ActionBehaviorTheoryRationalOnly
It is not necessary to change. Survival is not mandatory.
ChangeSurvivalNecessaryMandatory
Innovation comes from the producer - not from the customer.
InnovationCustomerProducer
Hold everybody accountable? Ridiculous!
RidiculousHoldAccountableEverybody
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
ManProblemsBetterYouNewRun
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