American - Producer | October 27, 1958 -
Whatever the issue is or problem is, you have to own it, and you have to face into it. If not, it will just really get worse, and it will get compounded.
Judy Smith
FaceProblemYouWillWhateverOwn
I think, sometimes when we face problems and issues in our life, we have a tendency to really deny that a problem exists. Or sometimes we say, oh, it'll go away, or we can handle it. It's - you know, don't worry. I've got it covered. And a lot of times, that's not the case.
LifeProblemsFaceThinkWorryYou
If I can, for whatever reason, inspire and motivate people, that's a good thing.
GoodPeopleInspireI CanReason
The truth of the matter is, when you think about it, we all make mistakes.
TruthMistakesThinkYouMatter
Most people somehow look at people in the crisis industry as fixers, but some things can't be fixed by an outside person.
PeopleLookPersonCrisisOutside
There's always an opportunity with crisis. Just as it forces an individual to look inside himself, it forces a company to reexamine its policies and practices.
OpportunityLookCrisisInsideJust
My theory on an existing crisis is that you have to be very strategic about each case's unique elements. If a crisis involves a legal component, you need a communication strategy that complements the company's legal objective. A strategy for a plea deal is different than a case going to trial.
CommunicationLegalStrategyYou
I love what I do, and to be able to see a show that is inspired by my life's work is exciting because it exposes people to what a crisis manager does.
LifeWorkLovePeopleManagerSee
I've always been interested in image and reputation management. Because really, when you think about it, it is an old phrase, but all we have is our word and our good name.
GoodManagementThinkNameYouOld
My experience at the White House was invaluable.
ExperienceHouseWhiteWhite House
Above all else, protect your brand. If you or your company doesn't live up to your brand's promise, own up to your error.
LiveBrandYouProtectCompanyOwn
If your response to a problem or scandal isn't genuine, followers will sense it. And remember, by saying nothing, you're saying something.
SayingProblemRememberYouGenuine
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