American - Businessman | January 12, 1964 -
The common question that gets asked in business is, 'why?' That's a good question, but an equally valid question is, 'why not?'
Jeff Bezos
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Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.
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You know you're not anonymous on our site. We're greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.
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If you only do things where you know the answer in advance, your company goes away.
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You want your customers to value your service.
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My view is there's no bad time to innovate.
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I have won this lottery. It's a gigantic lottery, and it's called Amazon.com. And I'm using my lottery winnings to push us a little further into space.
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In just a few hundred years, we will have to cover the entire surface of the Earth in solar cells if we want to continue to grow our energy usage.
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