American - Businessman | -
Customers buy Basecamp without ever having to interact with us. If they do have a question, we handle everything via email. We've been in the business of automation. We've never really valued full service.
Jason Fried
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If you could taste words, most corporate websites, brochures, and sales materials would remind you of stale, soggy rice cakes: nearly calorie free, devoid of nutrition, and completely unsatisfying.
WordsFreeYouWebsitesNutrition
Whenever you need something from someone else before you can move forward, it's a dependency. We believe dependencies slow people down. We want people to be more independent, because that will keep them moving forward.
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Entrepreneurs love to view risk as binary. The more you put on the line, the greater the potential for reward.
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Nearly every boss has said it. And just about every employee has heard it. Yet it's one of the most meaningless lines ever spoken in the office: 'My door is always open.'
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Your company is a product. Who are its customers? Your employees, who use it to do their jobs.
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Remind yourself that other people's jobs aren't so simple.
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I've found that nurturing untapped potential is far more exhilarating than finding someone who has already peaked.
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We like to bully deadlines. Pick on them; make fun of them; even spit on them sometimes. But what a terrible thing to do. Deadlines are actually our best friends.
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Unlike a goldfish, a computer can't really do anything without you telling it exactly what you want it to do.
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A large user base helps shield us from things we can't control. You can spend years catering to a major corporation, for example, only to see your contact there move on.
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When you write like everyone else and sound like everyone else and act like everyone else, you're saying, 'Our products are like everyone else's, too.'
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