American - Businesswoman | -
I found the Internet really fascinating.
Gillian Tans
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Eventually, we want to be able to say, whether in your own neighborhood or a city across the globe, our technology will be needed to break through barriers - whether it's money, time, languages, or simply choice.
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There are a few books I can recommend, but one you should read for sure is 'Do More Faster,' a book full of advice for young entrepreneurs. Looking back at the early days of Booking.com, I recognize a lot of things that feature in this the book - like 'fail fast, learn quickly.'
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Booking.com started with just a website, but we've always thought of our company as being more than just a website.
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An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language.
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Using science to tell us what customers are looking for is second nature for us here.
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A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions.
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When you start very young and you start to work, you're going to fail. That's how you learn.
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I don't think there's ever a wrong answer as long as people are willing to learn, share. You're never done learning.
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Technology's great, but you can only be as good in technology as your people are.
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For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space.
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We wanted to go much bigger than anybody else. That's why we've targeted so many countries.
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