Home
Topics
Authors
:
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

Sanjay Kumar Quotes

- Businessman | 1962 -

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.

Improvement Finance Situation Will

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Service Value Start Customer You

Clearly, every company needs a leader. That's an important part of being the CEO of the company.

Leader Important Company Clearly CEO

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Service Process Customer Measure

I think that a lot of companies are still amazingly price sensitive.

Amazing Think Price Still Sensitive

There are companies that are cutting their costs by over 50% by offshoring.

Over Costs Companies Cutting

Failure is unfortunately as common as success.

Success Failure Common Unfortunately

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.

Service India Mentality Few Designed

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

Service Just Because Clients Location

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.

Learn Speed Fast India Adapt Say

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

Financial Customer Focused Software

India has the unique advantages of having the biggest domestic market and this should support IT companies.

Support Unique India Market Should

12 3 Next page Last

Copyright © 2024 QuotesDict Sanjay Kumar quotes