- Businessman | 1962 -
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
Sanjay Kumar
VisionTimeTeamManagementThink
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
StoryCustomerTalkingUnderstand
One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
FocusPeopleCustomerSatisfaction
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.
LiveYouNewProductWillExpert
So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.
YouSayWantProductExpertUp
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
TechnologyTodayTeamHelpSolution
It didn't make a lot of sense for us to be doing Lotus Notes implementations.
DoingNotesUsSenseMakeLotus
But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
ChangeTodayTimeFocusPeopleLong
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