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Margaret Heffernan Quotes

American - Businesswoman | 1955 -

Noise is a buffer, more effective than cubicles or booth walls.

Margaret Heffernan

Walls More Noise Than Effective

British innovation in design, in the creative arts, in engineering and manufacturing is world class.

Margaret Heffernan

Innovation Creative World Design

Britain is famous for being great at inventing and poor at commercializing.

Margaret Heffernan

Great Famous Poor Being Inventing

I haven't always hated McDonald's. When my kids were little and I lived in the U.S., they were as susceptible as anyone to Happy Meals and tatty toys that subsequently littered our sitting room.

Margaret Heffernan

Happy McDonald Sitting Toys Room

The medical profession is - and knows itself to be - endemically conservative and conformist.

Margaret Heffernan

Medical Conservative Knows Profession

The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior and senior, no more nerdy or obsessive than most hard workers.

Margaret Heffernan

People Weird Literature Young Hard

The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns.

Margaret Heffernan

People Organization You Too Much Up

Every organization has issues and concerns which are known about by many people who choose to remain silent.

Margaret Heffernan

People Organization Choose Silent

How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot.

Margaret Heffernan

Truth People Know First Watching

As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they're grateful and sometimes they aren't.

Margaret Heffernan

Work Mother Day Grateful Work Hard

It is nobody's right to be waited on and nobody's fate to do the waiting.

Margaret Heffernan

Waiting Fate Nobody Right Waited

Making those around you feel invisible is the opposite of leadership.

Margaret Heffernan

Leadership Feel You Invisible Making

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