American - Designer | August 21, 1981 -
Airbnb is about travel.
Joe Gebbia
TravelAirbnbAbout
How do you convince somebody to host a stranger for the weekend? That's not a trivial thing. It's not something I think you can throw technology at, marketing at, or sales at. We threw design at it because that's all we knew, and in doing so, I feel like we brought a human touch to it, which is so needed.
TechnologyThinkDesignDoingYou
Technology moves so quickly; you can't get comfortable with the business you have today because technology will progress.
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Airbnb is about the nexus of the online and offline to create the perfect customer experience.
ExperienceCustomerPerfectCreate
There's this misconception globally that the platform is about property groups and big property owners renting out entire buildings full-time.
BuildingsOutPropertyBigPlatform
When we go city by city, country by country, the majority of our hosts, our owners, are simply renting out their spare bedroom.
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What people demand is what the policies serve.
PeopleServeDemandPolicies
In a lot of ways, the real learning at RISD happened after-hours when you're working side by side with your colleagues.
LearningColleaguesYouRealSide
Everything at Airbnb is a continuation of what it's like to be a guest in somebody's house. We think about how each stage makes people feel.
PeopleThinkFeelHouseEverything
The story of Airbnb is really the underdog story in many ways.
UnderdogStoryAirbnbManyReally
Since the very beginning, we wanted to create an experience for our guests: more than just a place to sleep. We wanted to cook breakfast in the morning; we wanted to provide a subway map for our guests. Pick them up from the airport.
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For an international business such as ours, you can't localise without a local. That was a hard lesson for us. We had to be closer, physically present, which is when we put teams on the ground.
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