American - Designer | August 21, 1981 -
Any time there is a new idea, it can take some time for policy to catch up to it.
Joe Gebbia
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We have seen things in the twentieth century like the ATM machine, the VCR, and even the car. The electric car was invented in 1920, and here we, 100 years later, it is only now becoming an actual thing. So it doesn't surprise me that new ideas are met with a lot of questions.
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When trust works out right, it can be absolutely magical.
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Design can overcome our most deeply rooted stranger-danger bias.
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At Airbnb, we're trying to build a culture that supports details, celebrates them, and gives our teams creative license to pursue them.
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The hotel industry is a very modern invention - it only really started to become branded in the 1950s.
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Airbnb was born out of necessarity. Our rent went up. It was born out of a problem.
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We expect Seoul to be one of our most important markets not only in Asia but around the world.
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To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.
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Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.
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I think Pixar's done an amazing job integrating art and science. They really get this idea that art and engineering work side by side.
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I have the privilege of working with our in-house design studio, called Samara, and our humanitarian team, called Human. Samara is thinking about the future of Airbnb, and Human is working on ways to leverage our platform outside the cause of day-to-day business.
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