American - Businessman | October 3, 1947 - September 14, 2015
In the U.S. and Canada, we have one store for every 12,000 people.
Fred DeLuca
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In 1974, we began franchising. We didn't have any big thought process except that, 'OK, franchising will help us get to our goal of 32 stores and help us run stores farther away from home.'
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Because the stores worked, franchisees wanted to build more stores. If your model works, folks who are happy with it will buy out the ones who aren't happy.
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A lot of stuff happens daily when you're running a company like Subway. If you get too happy about some things or too unhappy about others, you get worn out. It's best if you can pace yourself a little bit more.
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After 39 years of business, I'm still learning. I go through this every year -identifying new strategies that are extremely important.
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From my point of view, my job is just to work hard for our franchisees, so they can maintain the position they're in, and to grow market share.
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From my point of view, what I really like, what I think is really terrific about my work, is that the company's had the opportunity to train literally thousands and thousands of brand new franchisees to successfully run their very first business.
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A couple times a year, I get in the car, and I'll drive 1,000 miles cross-country, going through side streets. I'll stay off the highways as much as possible. And I realize it's a huge country, and for us to be in so many places in the country is an amazing thing.
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The franchisees are uniquely in touch at the local level. They see what's going on in their communities in a way we couldn't ever imagine.
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We're very much in the people business in that there are two important groups you have to work with: customers and employees.
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You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.
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To a large extent, we're working hard to fulfill the consumer demand for Subway sandwiches.
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