American - Businessman | January 27, 1942 -
What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.
Steve Wynn
BusinessExperienceDestinationJazz
Money doesn't make people happy. People make people happy.
MoneyHappyPeopleMakeHappy People
Casino gambling is colorful and dramatic and theatrical.
GamblingColorfulDramaticCasino
If I complain about a traffic jam, I have no one to blame but myself.
MyselfBlameTrafficComplainJam
Other people's successes are good news - for them and for you. Good for you because they show you a way to go.
GoodPeopleYouGood NewsNewsGo
I had a disc giving me a lot of trouble, and I had four surgeries. Then I had a staph infection, so they had to open me up five times in four months... It was in the bottom of my back, the same incision. They should have put a zipper on it.
MeGivingBackTroubleSameOpen
Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
BusinessCultureExperienceControl
What's the most fetching thing that provokes people? A volcano? Fountains that dance? A pirate ship that sinks? Some other animated device or presentation? Is that as strong as mystery? Allure, intrigue, is much more powerful... It taunts you.
DancePeopleStrongShipPowerful
I am a self-made brat.
I AmSelf-MadeBratAm
The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security.
JobCustomerYouSecurityWellOff
Nobody likes being around poor people, especially poor people.
PeopleNobodyPoorPoor PeopleBeing
We recruit our people for personality. We look for the people person, with innate warmth, sweetness, and intelligence. These are the people who are sending your message out to the customers and potential customers, so we recruit for personality first and foremost.
PersonalityIntelligencePeopleLook
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