American - Businessman | April 20, 1905 - January 22, 2002
If you demand the best, sometimes you get it.
Stanley Marcus
BestYouSometimesGetDemand
Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me.
AgeMeThinkPersonSometimesCurse
I'm lucky that I was in retailing during the time that I call the golden age of retailing.
AgeTimeGoldenLuckyCall
I saw an ad for an expensive car and got so excited about it, I called the dealer. 'How are those new cars?' I asked. 'They're fine,' he said. I thought he'd offer to let me drive it for a weekend. He didn't. I expected a salesman to call. No one did. I didn't buy the car.
CarMeDriveThoughtWeekendNew
I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.
ServiceMeEndConversationSaid
If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.
WaitingMindBusyCustomerMoments
What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.
GlamourCollectiveSellMerchandise
The department store was a product of the 19th century and became a very important institution as America went into the 20th century. It provided show places in developing towns like Terre Haute, Sacramento, and Dallas.
AmericaImportantProductPlaces
It was at the department store where people got away from provincialism.
PeopleWhereAwayGotStore
I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store.
TogetherPeopleCityThinkLikeFew
Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.
GoodBusinessHeartNew ThingsYou
Deciding taste is egotistical, but that's how taste is established, by somebody having the courage to say, 'I don't want to sell that.'
CourageSayWantTasteSellHow
Copyright © 2024 QuotesDict Stanley Marcus quotes