American - Businessman | June 18, 1926 - August 18, 2001
Slowness to change usually means fear of the new.
Phil Crosby
ChangeFearNewMeansSlowness
In a true zero-defects approach, there are no unimportant items.
TrueApproachUnimportantItems
The great discoveries are usually obvious.
GreatObviousDiscoveries
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
GreatSometimesWithoutThroughGet
Change should be a friend. It should happen by plan, not by accident.
ChangeFriendPlanHappenAccident
Being convinced one knows the whole story is the surest way to fail.
StoryWayFailBeingWholeKnows
You have to lead people gently toward what they already know is right.
LeadershipPeopleYouKnowRight
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