American - Businessman | February 23, 1965 -
Our business is about technology, yes. But it's also about operations and customer relationships.
Michael Dell
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You don't have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream.
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IT for a long time has been about how do you make old processes more efficient. But with all of the progress in digital technology, there is a kind of digital transformation that is occurring. And you see it with the explosion in the number of devices; you see it in the explosion in the number of applications.
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I can't ever remember being struck by lightning when making a big decision. It's always about taking in more and more data points and making tack adjustments as you figure it out. I call customers, suppliers, industry analysts and try to get as much information as possible.
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I can predict things. I can improve the uptime and the reliability. I can intervene and cause a better outcome before there's a problem.
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I always knew I wanted to run a business someday.
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People assume that the executive branch has more power than it actually has. Only the legislative branch can create the laws; the executive branch cannot create the laws. So, if the executive branch tries to create a branch one side or the other... you go back to the founders of the nation. They set up a system that ensures that it doesn't happen.
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Rural technology is moving from kind of the back office to where everything, every company - sales, marketing, customer acquisition, new product development, media - all industries are becoming technology industries. And it's not information technology: it's business technology.
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It's through curiosity and looking at opportunities in new ways that we've always mapped our path at Dell. There's always an opportunity to make a difference.
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I think it is going to be very difficult to be a company in silos. I think the game has changed. We won't define our success by looking at the competitors but at how satisfied are our customers, how engaged are our internal stakeholders, and how good is our product pipeline.
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If you think about computing, there isn't just one way to compute, just like there's not just one way to move around. You can have shoes, you can have a car, you can have a bicycle, submarine, rocket, plane, train, glider, whatever. Because you have one doesn't mean you get rid of another one... But PCs continue to be important.
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One of the biggest challenges we face today is finding managers who can sense and respond to rapid shifts, people who can process new information very quickly and make decisions in real time. It's a problem for the computer industry as a whole - and not just for Dell - that the industry's growth has outpaced its ability to create managers.
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