American - Businessman | September 25, 1964 -
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
Marc Benioff
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You can do things in every part of the world. You can do things in every discipline. You can do large things, you can do small things. But it takes a while to figure out what you actually want to do. And it changes. As you change your interests and desires in philanthropy change, I think you have to be open to that change.
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In business, we say that people overestimate what you can do in a year and underestimate what you can do in a decade. This is true in philanthropy as well.
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When I look at the next set of technologies that we have to build in Salesforce, it's all data-science-based technology. We don't need more cloud. We don't need more mobile. We don't need more social. We need more data science.
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It's not so unusual for me to have a week of meetings that includes not only my employees, not only my customers, not only media, but could also include principals of local K-12 schools; it could include non-governmental organizations or nonprofit organizations or members of the community.
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Journalists immediately think of me as a resource for a quote or comment because they know that I will be available to offer fresh insight and meet their deadlines.
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I always knew I wanted to be an entrepreneur. I started my own software company in high school and went to college to study entrepreneurship.
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In school all I wanted to do was build technology. That's what I loved.
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Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ your expertise at your own company.
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Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.
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I love software and I love technology.
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I think the most surprising thing about giving is it takes a while to find out what you're really interested in and what you really want to do.
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