American - Businessman | June 2, 1951 -
Many people don't focus enough on execution. If you make a commitment to get something done, you need to follow through on that commitment.
Kenneth Chenault
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Regular feedback is one of the hardest things to drive through an organization.
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My message to Washington is very simple. Face reality. Be leaders. Demonstrate accountability. Engage in principle compromise. And understand your job is to find solutions.
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For me, integrity is the consistency of words and actions. Part of the way that you do that is to ask people questions on some of the most difficult issues that you confront. 'Take me through where you felt you had to compromise your values.'
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If people support independently owned small businesses in their community, they can make a difference.
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There was a strong focus on performance and respect for people. And one of the points that my father always made was that with all the challenges and obstacles and barriers, the one thing you can control is your performance. And that is one thing I have tried to adhere to throughout my career.
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I had very little exposure to business growing up. I also was very focused on the Civil Rights Movement. And I saw law as a vehicle to really bring about substantial change.
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I say this all the time: Everyone can make a conscious choice to be a leader.
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I was attracted to law school because I believed it would help me prepare for a career in the real world.
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There are clearly some policies that need to change, and the reputation of the credit card industry is not high. Reforms need to take place.
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I moved back to Boston and joined some of my Harvard classmates at Bain & Co. I quickly realized I enjoyed business.
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What's increasingly clear is that when you are open to a discussion of leadership, and you're relating it to your company, it is much easier to get people to become open.
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