American - Businessman | November 7, 1954 -
When I'm angry on TV, I'm actually not. I'm manipulating you as an owner.
Jon Taffer
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The Knack were a very, very powerful band, and you got to understand, when they came in, all the punk stuff was still going on. There was an amazing conflict within the scenes.
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A plate of food hits the table, lands right in front of you. One of two things happens. Either you sit up and look at it and react to it, or nothing happens. If nothing happens then that restaurant is stuck in mediocrity forever.
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I've made stupid investments. I've made stupid decisions as an employee. I've made foolish decisions as a manager. I've gotten fired. I've lost businesses. I went through all of those things.
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I think the greatest mistakes have been my greatest lessons.
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Keeping a bar clean is basic in this business. Having a staff that speaks adequate English is basic.
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Pushing for excellence is a fight. You have to fight to hire the right employees, fight to get the supplies you need, to move line items around. Being a great manager means pushing to get those few extra inches every day. It's almost like a football game - the team that wins sometimes wins by just inches.
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If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.
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When I meet with people who are ineffective managers with failing businesses, I can't change what they do - I have to change the way they think.
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People see themselves on camera. They're ashamed of the things that they do, so they have a choice: Either they accept responsibility for it, or they blame the show for it. It's a human reaction.
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I'm a businessman, not a bartender.
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I'm a really happy guy. I have a great career, a wonderful wife and family.
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