American - Businessman | November 26, 1961 -
Being a consultant is like flying first-class. The food is terrific, the drinks are cold. But all you can do is walk up to the pilot and say, 'bank left.' If you're in management, you have the controls.
Greg Brenneman
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It's hard for the same people who put you in the ditch to pull you out of it.
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It's all about having a product that you're proud of and coming to work every day. Those basic building blocks are the same in any business.
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I do not run late. Growing up on a farm, you're just not late when it's time to do chores or go to work. I grew up Mennonite, and so that work ethic and timeliness was just ingrained in me from a very young age.
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The most important thing is that you treat everybody incredibly well and lead with a bit of humility. I've found that when I go into a company to lead, it's important to have a plan and to make that plan a simple one that everybody can understand.
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I usually tell people upfront what to expect, and that I really want their feedback and their ideas, and if they think I've got a hair out of place or food stuck in my teeth, gosh, I want to know that.
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I pass on any opportunity I see that I can't add value on.
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What I love to do is take on business challenges in a way that really can have an impact on peoples' lives.
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I love making a difference, and doing it quickly.
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There's nothing magic about working with franchisees. What you have to do is help them improve their business.
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Financing is tough, and you really have to work hard in the businesses you invest in.
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What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.
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