American - Businessman | 1954 -
In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.
Gary Hamel
KnowledgeWorldGoWhoReturns
A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority.
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Power has long been regarded as morally corrosive, and we often suspect the intentions of those who seek it.
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I'm a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business.
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I am an ardent supporter of capitalism - but I also understand that while individuals have inalienable, God-given rights, corporations do not.
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Like a child star whose fame fades as the years advance, many once-innovative companies become less so as they mature.
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Fact is, inventing an innovative business model is often mostly a matter of serendipity.
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Most companies don't have the luxury of focusing exclusively on innovation. They have to innovate while stamping out zillions of widgets or processing billions of transactions.
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All too often, legacy management practices reflexively perpetuate the past - by over-weighting the views of long-tenured executives, by valuing conformance more highly than creativity and by turning tired industry nostrums into sacred truths.
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During the ten years I lived in the U.K., I frequently attended an Anglican church just outside of London. I enjoyed the energetic singing and the thoughtful homilies. And yet, I found it easy to be a pew warmer, a consumer, a back row critic.
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Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.
TruthSupportExpectationsAmerica
Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied.
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