American - Businessman | October 31, 1960 -
The companies we admire are like the people we admire: resilient, authentic, personable, collaborative, ambitious, and humble.
Chip Conley
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Daniel Goleman has proven that two-thirds of the success in business is based upon our Emotional Intelligence as opposed to our IQ or our level of experience. As we look for the next crop of future CEOs, maybe it's time for America's corporations to start interviewing grads from the psychology master's programs rather than the M.B.A. programs.
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When any of us thinks of ourselves as a role model - whether that's as a parent being observed by their kids or a leader under the microscope of their followers - it creates a natural stepping up of how we carry ourselves and what we expect from ourselves.
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Companies and leaders are role models - not just with the business community - but in the broader world.
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Someone could be amazing at what they do, but if you don't like them, why bother hiring them?
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If an employee told you he had the flu, you'd send him home. If an employee told you he was feeling anxious, you'd probably tell him to get back to work. But the emotion is just as contagious as a flu virus.
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We're all human. It's the most important, neglected fact in business.
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