American - Journalist | 1976 -
Since 'The Overachievers' came out, I've been doing a lot of lectures and talking to kids across the country.
Alexandra Robbins
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Adults tell students that it gets better, that the world changes after school, that being 'different' will pay off sometime after graduation. But no one explains to them why.
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When healthcare is at its best, hospitals are four-star hotels, and nurses, personal butlers at the ready - at least, that's how many hospitals seem to interpret a government mandate.
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A Health Affairs study comparing patient-satisfaction scores with HCAHPS surveys of almost 100,000 nurses showed that a better nurse work environment was associated with higher scores on every patient-satisfaction survey question.
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